Genesys offers a powerful and scalable customer service and engagement platform to help manage your customer base efficiently
AR Genie’s Augmented Reality Remote Virtual Assistance integrated with Genesys hands you the power to resolve your tickets faster and improve customer experience
AR annotation makes it easier to identify issues and guide through solutions
Supported on Android, IOS devices and all popular web browsers
Connect to your customers instantly with session invite links through SMS/Email
Just like another Android or IOS app for your end users
Access your AR Genie app directly within your Zendesk dashboard
No additional code, configuration or considerable training required
Let your experts guide customers on live video, saving the time for on-site visit
Provide instant and effective remote assistance, thus improving customer service
Simplify problem resolution with live sessions reducing your overhead expenses
Grow and maintain a happy customer base with fast and efficient service
Surpass all competition with the future of customer service
Employ state of the art AR technology and make your brand stand out