Quickly resolve your customer's issues remotely with instructions given via Augmented Reality on Smart AR Glasses and Smartphones/Tablets.
Get StartedExperience real-time assistance through AR annotations on live camera video streaming, complemented by real time screen sharing & integrated on chat file sharing features.
AR Genie employs Augmented Reality Remote Visual Assistance to make troubleshooting easier than ever, significantly reducing troubeshooting time.
Speed up the resolution process with AR Genie Remote Assist. Experts provide immediate real-time troubleshooting & assistance to resolve the technical issues as they occur regardless of the geographical location of the recipient, resolving problems in real-time using AR annotations & tools right from their desk force.
Resolving issues remotely from the desk reduces the unnecessary on-site travel of technicians. Assisting users from remotely using AR annotations & live camera video streaming save resources & time spent on travelling.
Remote assistance enables global collaboration among teams or experts, removing geographical barriers. Experts can share their screen in real time with other support teams & files on chat for better understanding of the issues at hand, streamlining the troubleshooting process.
Remote visual assistance minimizes machine downtime by offering immediate support or guidance, hence resolving issues swiftly without delays in physical visits of the technicians or expert personnel.
AR Genie supports Smartphones, Tablets & AR Glasses devices for enhanced experiences in remote visual assistance & tech support , providing user-friendly interface to users.
Add annotations to live shared video stream allowing users to quickly follow remote expert instructions.
Remote expert can receive video stream from field technician and provide remote operational guidance using annotations.
Technicians can work hands-free and receive remote trainings with AR glasses, streaming live video to the expert.
Agents can establish a connection by simply login into the web portal and entering meeting id to join a session.
The expert can connect to the end user with just a smartphone for quick and timely remote assistance, anytime and from anywhere.
Integrate AR Genie into your existing CRM and business applications and resolve customer issues using remote visual support.
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"AR GENIE is an extremely advanced tool that works flawlessly for remote troubleshooting and problem solving."
"AR Genie helped improve our customer service satisfaction by 70% over the last 8 months. Couldn't be more satisfied!"
"AR Genie resolves a large number of client concerns, allowing remote troubleshooting without dispatching technicians."
"AR Genie enables our agents to serve our clients with a more effective and efficient service as well as a better customer experience."
