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Receive expert guidance from remote specialists in real-time via 3D annotations, and text on live video.
Maintain, inspect, and verify system operations and functions. Superimposing digital information over the actual environment, users can receive step-by-step instructions, annotations, and 3D models right in their field of view.
Computer vision AI-powered AR overlays can be used to highlight potential faults or anomalies in physical equipment or systems
AR simulations for immersive and interactive training experiences in real environments. On-the-job AR guidance and assistance for trainees and technicians.
Add annotations to live shared video stream allowing users to quickly follow remote expert instructions.
Remote expert can receive video stream from field technician and provide remote operational guidance using annotations.
Technicians can work hands-free and receive remote trainings with AR glasses, streaming live video to the expert.
Agents can establish a connection by simply login into the web portal and entering meeting id to join a session.
The expert can connect to the end user with just a smartphone for quick and timely remote assistance, anytime and from anywhere.
Integrate AR Genie into your existing CRM and business applications and resolve customer issues using remote visual support.
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Experts can provide remote assistance to customers reducing on-site visits and overhead costs.
Understand and resolve customer issues quickly and easily with annotations on live video stream.
Provide remote trainings and create work instructions using AR Genie without any prior knowledge, coding, or scripting.
Let your experts guide customers through easy step-by-step solutions with annotations, making troubleshooting easier.
Simplify problem resolution with live video sessions reducing overhead expenses and overall operational cost.
Provide instant and effective remote operational assistance, thus fixing issues faster and increasing uptime.
"AR GENIE is an extremely advanced tool that works flawlessly for remote troubleshooting and problem solving."
"AR Genie helped improve our customer service satisfaction by 70% over the last 8 months. Couldn't be more satisfied!"
"AR Genie resolves a large number of client concerns, allowing remote troubleshooting without dispatching technicians."
"AR Genie enables our agents to serve our clients with a more effective and efficient service as well as a better customer experience."
