Improving Telecommunication Operations, Maintenance & Customer Service with AR guided support
Get StartedHelp field technicians and network engineers resolve issues faster and expand service coverage to the maximum with augmented reality-enabled remote assistance and self-services for instant resolution and tech support.
AR Genie enables your technical support team to provide a frictionless customer experience remotely by simplifying troubleshooting & onboarding, ensuring swift & faster problem solving, & maximizing network uptime while reducing operational costs and unnecessary telecom network infrastructure site visits of technicians.
AR Genie enables your technical support team to provide a frictionless customer experience remotely by simplifying troubleshooting & onboarding, ensuring swift & faster problem solving, & maximizing network uptime while reducing operational costs and unnecessary telecom network infrastructure site visits of technicians.
AR Genie Self-Service Platform empowers customers to independently onboard and troubleshoot issues on their own without the need for tech experts through computer vision and Generative AI technology.
Dealing with complex network issues is the day-to-day job of field technicians, which becomes more time-consuming and difficult to detect and resolve equipment and network errors manually. With AR Genie Remote Assist, remote experts can set up remote sessions with field technicians to quickly identify faults & assist them through AR annotations on live camera video streaming in real-time.
With AR, technicians can remotely guide users with step-by-step guided instructions and markup tools to provide more accurate guidance during initial calls, resolving issues on the first contact and reducing the need for follow-up calls.
Installing telecom equipment, such as antennas, cables, and power systems, on-site becomes more feasible with AR-guided self-service and assistance. Remote experts need not visit the infrastructure site; rather, they can assist the on-site technician with live remote session AR annotations on the live video feed to install the equipment correctly and accurately.
With AR Genie Self Services, customers can independently onboard or quickly set up their new telecom device or equipment. They can easily troubleshoot errors on the device independently on their own through computer vision automated guidance without the need for an expert.
Network Engineers and field technicians utilize augmented reality remote assistance to maintain and optimize telecom network infrastructure. They can visualize the components of the network, identify potential issues, and analyze signal strength, all while collaborating with remote colleagues & experts to develop and implement solutions for the errors.
Training new employees and network engineers becomes easier with AR step-by-step instructions and manuals. Companies leverage AR for guiding and training new or less skilled employees for equipment installations, troubleshooting procedures, and maintenance, providing real time feedback for quick resolution and faster learning.
AR powered Customer Service & Support can be offered by Telecom Companies to their customers through AR-enabled web platforms & mobile apps. Customers facing technical errors with their equipment or services can initiate remote assistance sessions using AR overlays and tools, reducing the on-site visits and increasing the customer experience.
