When expertise is needed across continents, “being there” isn’t always possible. But “seeing what I see” with AR-powered remote assistance is. Discover how it's redefining global support.
Imagine an engineer standing beside a malfunctioning wind turbine in a remote coastal region, unable to identify the root cause of a failure. The specialist who can solve it is 8,000 kilometers away. Previously, this scenario would have meant days of travel, expensive downtime, and halted operations. Today, thanks to Augmented Reality (AR), the expert can “see what the engineer sees” and guide the fix in real time — without ever leaving their office.
This is the power of Remote AR Assistance. And it’s not just a futuristic idea; it’s here now, transforming industries across the globe — from aerospace and energy to construction and healthcare.
Remote AR Assistance is a cutting-edge technology that allows experts to visually collaborate with field workers using AR glasses, smartphones, or tablets. With live video, spatial AR annotations, real-time chat, and file sharing, experts can provide step-by-step support — as if they were right there on-site.
At the core of this transformation is AR Genie Smart Assist, a powerful remote assistance platform built with Augmented Reality (AR). It’s helping companies reduce downtime, improve accuracy, and empower teams globally.
Let’s look at the common pain points industries face:
Remote AR Assistance solves all of these — and does so sustainably.
Aircraft maintenance, repair, and overhaul (MRO) requires flawless execution. A minor error can lead to safety risks and regulatory violations.
Scenario:
A ground crew in India encounters a complex avionics issue before a scheduled flight. Instead of delaying departure and waiting for an OEM specialist from Germany, they use AR Genie to connect immediately. The expert highlights parts on the technician’s live view, confirms component IDs, and guides through the fix — all within 45 minutes.
Impact:
✅ Remote verification of maintenance steps on jet engines.
✅ Real-time expert input during component inspection.
✅ Session recording for compliance and audits.
50% faster inspections, 20% fewer non-conformities avoided flight delay penalties
Scenario:
A Tier-1 auto supplier's production line halts due to a PLC fault. With no automation expert on-site, downtime mounts. Using AR Genie, an expert logs in remotely, sees the control panel via AR glasses, shares PDFs and 3D models, and uses spatial annotations to guide a junior engineer through diagnostics.
Impact:
✅ Downtime cut from 8 hours to 2.5
✅ No expert travel required
✅ Knowledge retained via session recording
Annual savings exceeded $1.1 million in reduced downtime and travel.
Wind turbines are often installed in difficult terrains, where physical access is a challenge.
Scenario:
Turbine inspection requires expert assessment. Instead of flying in a technician (which would mean emissions and cost), AR Genie enables remote inspection with a local field tech wearing AR glasses. Experts review and annotate in real time.
Impact:
✅ Reduced CO₂ emissions by 1.2 tons per inspection
✅ 4x faster resolution
✅ Increased uptime, energy output
Result? Maintenance times dropped by 50%, and the need to fly in specialists reduced by 70%, saving both money and hundreds of tons of CO₂ emissions annually.
Scenario:
A hospital in Southeast Asia had a breakdown in its MRI machine. The OEM’s expert was located in Germany and couldn’t travel for 5 days. Using AR Genie Smart Assist:
Impact:
✅ The German expert used AR annotations on Live video to guide diagnostics.
✅ Manuals and 3D parts diagrams were shared in-session.
✅ The issue was fixed in 3 hours.
Beyond saving lives, this also saved the hospital $8,000 in emergency vendor support fees.
Business Benefit
How Remote AR Helps
Reduce Downtime
Real-time diagnosis and resolution
Improve First-Time Fix Rate
Visual, step-by-step expert guidance
Lower Costs
No need for expert travel or extended site visits
Scalable Expertise
One expert can support multiple teams remotely
Sustainable Operations
Reduces carbon footprint, energy use
Data Capture & Compliance
Session recordings ensure traceability & training
🔹 AR Annotations on Live Video
Experts can point, draw, or place arrows and shapes directly on the technician’s field of view.
🔹 Multi-User Collaboration
Multiple stakeholders can join a session — engineers, supervisors, vendors.
🔹 Whiteboard & Screen Share
Explain complex ideas visually during calls.
🔹 Capture Snapshots & Videos
Record annotated sessions for documentation and training.
🔹 Real-Time Chat & File Sharing
Exchange documents, images, 3D models, and PDFs instantly.
🔹 Device Agnostic
Supports AR glasses (HoloLens 2, Magic Leap 2, Digilens, MRTech), tablets, and mobile.
🔹 Secure & Scalable
Built for enterprise-grade security and rapid global deployment.
Remote AR assistance is no longer optional — it's mission-critical. From frontline troubleshooting to knowledge transfer and sustainable practices, businesses are seeing real ROI.
You, we’ll see this tech integrated with:
The future of work is hands-free, real-time, and remote.
Whether you're maintaining critical equipment, supporting global teams, or scaling expert knowledge — AR Genie Smart Assist makes it possible to deliver top-tier support anytime, anywhere.
🌍 Expertise no longer needs a passport. It just needs a signal.
🚀 Ready to see what your workforce sees?
👉 Book a Free Demo of AR Genie Remote Assist
Let us show you how “See What I See” can become your most powerful tool for global operations, training, and maintenance.
