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Offer remote assistance to both your customers and internal teams. Empower them to receive expert guidance from remote specialists in real-time via 3D annotations or text overlaid on the live camera video streaming of their smartphones, & tablets with enhanced experiences on AR glasses.
Bring productivity of your operations, maintenance, training and inspection tasks to the next level by superimposing annotations, 3D models & step-by-step AR work instructions complimented with evidence based workflows right onto the worker’s field of view.
Simplify device installation & setup with automatic object detection & step-by-step guided instructions independently. Identify equipment issues with light detection patterns using Computer vision AI- powered AR overlay system, guiding users through troubleshooting and resolution - all on their own.
Make work instructions more intuitive, interactive & clear with AR Manuals. Increase the work efficiency & productivity of the workforce by enabling them to perform better & faster by understanding complicated technical manuals more easily with AR.
Add annotations to live shared video stream allowing users to quickly follow remote expert instructions.
Remote expert can receive video stream from field technician and provide remote operational guidance using annotations.
Technicians can work hands-free and receive remote trainings with AR glasses, streaming live video to the expert.
Agents can establish a connection by simply login into the web portal and entering meeting id to join a session.
The expert can connect to the end user with just a smartphone for quick and timely remote assistance, anytime and from anywhere.
Integrate AR Genie into your existing CRM and business applications and resolve customer issues using remote visual support.
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Experts can provide remote assistance to customers reducing on-site visits and overhead costs.
Understand and resolve customer issues quickly and easily with annotations on live video stream.
Provide remote trainings and create work instructions using AR Genie without any prior knowledge, coding, or scripting.
By expert guidance through easy step-by-step solutions with annotations or self onboard and troubleshoot errors on your own via automated assistance & AR Manuals.
Simplify problem resolution with live video sessions reducing overhead expenses and overall operational cost.
Provide instant and effective remote operational assistance, thus fixing issues faster and increasing uptime.
"AR GENIE is an extremely advanced tool that works flawlessly for remote troubleshooting and problem solving."
"AR Genie helped improve our customer service satisfaction by 70% over the last 8 months. Couldn't be more satisfied!"
"AR Genie resolves a large number of client concerns, allowing remote troubleshooting without dispatching technicians."
"AR Genie enables our agents to serve our clients with a more effective and efficient service as well as a better customer experience."
